Refund policy

Order cancellation

After finalizing the purchase order, the products cannot be modified nor the order can be canceled. In order to ensure delivery on short notice, orders go straight to preparation, preventing any changes. Since the product is personalized for the customer, no cancellation of the order is allowed.
The Official Shirt reserves the right to cancel an order in the event of any false or dubious identification elements (name, email address, billing address, shipping address, contact, user credit card number).

Returns

The Official Shirt is committed to reproducing the order in its entirety, safeguarding itself from spelling errors, content errors or any others that are the responsibility of the customer. The Official Shirt strives to guarantee 100% satisfaction. However, in situations where the order is not in accordance with the order placed by the customer (only in the event of damage or defect in the order), The Official Shirt undertakes to produce the product again in a short time (without any cost to the customer) or return the monetary amount paid by the customer for the order, in which case the customer must send an email with the request to geral@theofficialshirt.com, within up to fourteen (14) days after receiving the product. In this case, you must attach a digital image of the product. Thus, the exchange or refund of the order can be made as soon as we receive your contact. The Official Shirt ensures that the amount in question (total amount spent on the product including shipping costs) will be refunded within a maximum of 30 days after your contact.

Shipping policy

Dispatch

The cost of sending the order varies depending on the weight of the order and the delivery time after dispatch, taking into account the postal code of delivery.
The delivery period starts from the day after dispatch.
Ownership and risk of loss of ordered products are transferred to the Carrier with the shipment and transferred to the User when he signs the proof that the ordered products have been received.